I researched many vendors for our pavilion needs. Backyard Showcase is the one that came through in our selection process. The response time to our phone calls and emails was amazing. Michael Zook arranged for us to meet and listened attentively to our requirements for our 12' x 14' vinyl pavilion while making excellent suggestions keeping in mind our budget. I must say that all interactions between Michael Zook, installation and accounting managers, was dealt in a very professional and courteous manner. The outcome of our discussions resulted in a clear, easy to understand, detailed invoice that broke down all associated costs regarding the construction of our pavilion. Amazingly, delivery and installation was performed within the promised time frame. Backyard Showcase installers were on par with providing quality work and professionalism as they paid special attention to details throughout the entire installation process. What impressed me the most was the quick response time and quick action that Backyard Showcase took to solve an unforeseen wiring problem. Jonathan arranged for someone to come over to fix the problem immediately after my phone call. In my mind, the turn around time and handling to problems is an important aspect of a vendor's selection. Obviously the dedication and commitment Backyard Showcase has demonstrated to its customer is impeccable. I will say that the entire experience with Backyard Showcase from beginning to end was very pleasant. THANK YOU Michael, Jonathan, Marylin and installers.
